Over half of all call center staff in India burn out and end up quitting due to tough working conditions, according to a study done by market research firm NFO.
Full Story: ZDnet: High burnout dims Indian call centers
(via Robot Wisdom)
I find this very interesting. I thought part of why companies went overseas with call centers was because workers there were more loyal. I wonder what the burnout rate for American call center workers is? How will this study affect company practice? Will they improve conditions, or move elsewhere?